With the increasing digitalization of all aspects in life, it has become essential for companies to integrate technologies into their existing business model to better serve customers and increase overall organizational efficiency.
Our Strategy & Consulting team assists corporate clients to accelerate digital transformation within their organization. We have consultants working closely with CEOs & Business Owners to construct a comprehensive digital strategy which are tailored to their goals and objectives. Our consulting engagements are dedicated to generate real business impact whether it be revenue uplift, new revenue streams and/or cost cutting.
Integrity
Empowerment
Commitment
Trustworthiness
With the rapid growth of digitalization especially in Indonesia’s landscape, digital strategy became a critical factor as a growth engine for all businesses. Therefore, GDS aim to steward our client’s digital initiatives that can increase their revenue, optimize cost, and create new revenue stream for our client by creating, consulting comprehensive digital strategy.
Through Product Assessment, the service will empower product through every step of their transformation journey. Its enables product owners to:
• Assess current product position
• Create goals and plans, both short and long term, through systematic approach
• Obtain customized support from GDS based on assessment result
Objective of product assessment:
• Measure & Sustain Impact, To be able to track how digital initiatives contributes towards improving BU’s digital maturity
• Holistic Approach to Digitalization, Develop actions to target other dimensions (beyond just initiative) will ensure greater outcome
• Customized GDS Support, GDS will be able to deliver the right level of support based on deeper insights and maturity level of each BUs
With the evolution of customer’s needs topped with the fast digitalization of business process, Astra Business Unit need to continue to evolves and innovate to maintain their position as market leader in the automotive industry. Hence, we conduct workshops that will hopefully generate ideas and innovation that focuses on:
• Evolution customer journey
• Improvement on Internal process
These themes for the workshop will hopefully answer the bigger question of how astra are able to increase their revenue, drive cost efficiency, elevate customer engagement and securing Astra’s future in the automotive industry
of Astra Digital
Head of Strategy & New Investment
13 years of professional experience ranging from corporate development to IT transformation strategy consulting. Suwandi holds an expertise in M&A deals (structuring & execution), company valuation and digital transformation.
TSO workshop with 3 main activities
Pre-Workshop
1. Interview with C-level to understand business problems, priorities, and goal
2. Conduct customer survey and/or customer interview and record the feedbacks
3. Perform dealer/ workshop visit and/or interview with front-liners to understand business process
• Interview with dealer team
• Customer observation
• Mystery shopper
• Day-to-day sales operation shadowing
4. Mapping Customer Journey and Sales Fulfillment
Workshop
Participants are encouraged to generate ideas to problem solve
1. Customer Journey
• Define business problems / challenges
• Ask participants to ideate based on problems / challenges (6-3-5 tools)
• Participants prioritize ideas generated (round robin)
• Develop a concept of the prioritized idea
2. Sales Fulfillment
• Define problems/ challenges in day-to-day operation
• Ask participants to ideate based on problems / challenges (6-3-5 tools)
• Participants prioritize ideas generated (round robin)
• Develop a concept of the prioritized idea
Synthesis Project
1. Identify any projects/ collaborations between BU and GDS based on identified ideas
2. Assess implementation of prioritized ideas (success or need further refinement)
